Students - How to Get Help
Please check the chart below to find out what help is available. The Sheridan Help Desk and the Instructional Technology Support Centres are the main points of contact for help.
| Username and/or password problems | If you are receiving an error that your username and password is incorrect, please follow this link: http://it.sheridaninstitute.ca/slate/help/lostlogininfo.html |
| Not seeing course in SLATE | If you experience enrolment problems, i.e., you have registered for a course, and checked with your teacher that they are using SLATE, but you do not see it in your course list, please call the Sheridan Help Desk or email helpdesk@sheridanc.on.ca. Include your name and Sheridan UserID, and the course code and title of the missing course. |
| OntarioLearn Courses | If you are having problems with an OntarioLearn course please follow this link: Sheridan Distance Learning & Online Courses |
| Computer problems | If you are having technical problems with a registered laptop, problems with one of the lab machines, or problems with the projector or other instructional equipment in the classrooms please reference the following link for the correct point of contact and their hours of operation: Also, check the troubleshooting resources. |
| Problems using a SLATE feature in a course |
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| Problems opening documents and attachments in SLATE | You need to check and adjust your computer settings.
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