Students are assigned their username and password as soon as they apply to Sheridan. Details are included in the initial letter from the Registrar that acknowledges your application to Sheridan.

Full-time Employees

If you are hired as a full-time employee, you will automatically be assigned a network account once your Human Resources record is created. (An account cannot be created until you have been assigned a Sheridan employee number.)

Part-time Employees

If you are part-time faculty or part-time staff, your manager or his/her designate will need to contact the HelpDesk to request an email account for you (once a Sheridan employee number has been created for you).

Continuing Education Faculty

Continuing Education faculty are sent a letter with their username and initial password, or they may be notified by someone in the ConEd department. The first time you log in, you will be asked to change the password to a new password that only you know.

Password Hint Utility
Sheridan has introduced a self-service password reset utility. When you log-in to AccessSheridan, you will see a box with the heading "Set a Password Hint". (If you have already done this, you will not see this message in AccessSheridan.) Follow the link to setup your personal password reset hint question and answer. After doing this, you will be able to do self-service password resets by answering the secret question via the Password Reset Utility (available under the AccessSheridan Log In button).

Forgot Your Password and Have't Set a Password Hint?
Go to the Instructional Technology Support Centre (ITSC) for assistance. Government-issued photo ID will be required.

If you are unable to come in to a campus, you may call the Postsecondary Contact Centre, from 8 a.m. to 8 pm, Monday to Thursday, and 8 a.m. to 4:30 pm on Friday, and Saturday from 9 a.m. to 1 p.m. at the number listed below to request a password change.

Note: Due to security reasons we are unable to give out usernames and passwords by email.

• From the Brampton calling area: 905-459-7533
• From the Hamilton calling area: 905-681-4611
• All other calling areas: 905-845-9430

Tip: once you have the retrieved the username and password information, immediately log in to AccessSheridan and create a secret question so that you can do it yourself the next time you forget.

To change your network password, go to AccessSheridan and click on the link "Change Password" under the heading "Account Utilities".

DO's

• Use a mixture of letters, numbers and symbols, and use case sensitivity (upper and lower case letters) – do not use simple sequences (e.g. 123456)
  
  
• The longer the better. Don't make a password that's less than 6 characters. Anything less can be deduced from brute force software.
  
  
• Keep the passwords private and separate from your laptop
  
  
• Use a phrase to help you remember the password. For example, let's say that you want to use a phrase for a password. "I am going to think young." You may use the password "iag2Ty" for your network account
  
  
• Change your password at least once a month.

DON'Ts

• Do not select something that is easily guessed. Examples of easily guessed passwords are your phone number, your middle name or a pet's name.
  
  
• Do not write down the passwords or keep them in files on the notebook.

For more information about passwords, please see: http://blog.jimmyr.com/Most_Common_Passwords_20_2008.php

POP vs. IMAP
There are two predominant methods for dealing with email: POP (Post Office Protocol) or IMAP (Internet Message Access Protocol),

POP was designed off-line mail processing. You connect to the mail server and your email is delivered to your local machine. Once delivered, the messages no longer exist on the mail server and are only accessible from the local computer. This is fine if you work with only one computer. If you work on more than one computer, however, things can get complicated; you may find yourself sending messages back and forth from one computer to another.

At Sheridan we use IMAP. IMAP allows you to access and manage remote messages as if they were local on your computer. Email is still accessed from the server and delivered to your computer, but the messages are still accessible on the remote server. This means you can access and manage your email from a desktop computer at the office, a laptop while travelling or a computer at home without having to transfer messages or files back and forth.

User Quotas

• Students have an email quota of 300MB.
• Staff have an email quota of 5GB.
  
  

Configuration Instructions

Below are links to configuration details for some popular email applications.

IMPORTANT INFORMATION ABOUT MOZILLA THUNDERBIRD 3.x FOR SHERIDAN DESKTOP COMPUTER USERS

• Mozilla Thunderbird – AccessSheridan Install (PC)
• Mozilla Thunderbird – Manual Install (PC)
• Mozilla Thunderbird (Mac)
• Microsoft Outlook 2007 (PC)
• Mail (Mac)
• WebMail (all)

If your email client is not listed above you can use these settings to configure your client.

User Guides

Links to the guides below will provide some basic usage details such as how to sort messages, archive your email and attachments, and set-up message filters.

• Mozilla Thunderbird User Guide
• Outlook 2007 User Guide

About LDAP
LDAP (Lightweight Directory Access Protocol) is an Internet protocol that email and other programs use to look up information from a server. Users who configure their email client to connect to Sheridan's LDAP server (corporate directory) can search for Sheridan email addresses when they compose emails from both inside and outside of the College.

I.T. has recently taken steps to ensure that email addresses in Sheridan's coroporate directory are not exposed to the outside world. Users who utilize Sheridan's corporate directory and access their Sheridan email in the one or more of the following situations must update their directory settings:

• access email outside Sheridan
• use a laptop connected to Sheridan's wireless network
• have a mobile device or non-Notifylink supported PDA

If you only access email from a desktop computer within Sheridan, you are not required to make this change.

If you have don't currently have Sheridan's corporate directory configured for you email client, but would like to, follow the links under Configuring LDAP for Email Clients.

Updating LDAP Configuration for Email Clients

For users who need to modify their existing LDAP settings.

Windows Email Clients

• Microsoft Outlook 2007
• Mozilla Thunderbird

Apple Macintosh Email Clients

• Mail
• Mozilla Thunderbird

Configuring LDAP for Email Clients

For users who need to configure new LDAP settings.

Windows Email Clients

• Microsoft Outlook 2007
• Mozilla Thunderbird

Apple Macintosh Email Clients

• Mail
• Mozilla Thunderbird

• Email Spam and Virus Filters
• Forwarding Your Email
• Setting a Vacation Message/Email Autoreply
• Sheridan Mailman List Member's Manual (staff access only)

Troubleshooting Email Problems

In order to troubleshoot email problems related to spam and/or viruses you may be asked to provide a copy of the original message to the helpdesk with full header information and/or send the message as an attachment.

• Email - Turning on Full Headers
• Forwarding an Email Message as an Attachment
  
  
  

Printer Configuration for Windows

• Classroom Install
• Administrative Install
• Installing a PDF Printer

Connect to a Printer (Windows XP)

Printer Configuration for Mac

• OS X Snow Leopard (10.6.x)
• OS X Leopard (10.5.x)
• OS X TIger (10.4.x)

• Understanding Printer Queue Names
• Academic Queues
• Administrative Queues
  

In the fall term, September 2009, Sheridan began piloting a pay-for-print project for students. The first phase of the project was intended to raise awareness of the monetary and environmental costs associated with printing—students will not actually be charged for printing during the first phase of the project.

We are currently in the second phase of the Pay-for-Print project. This phase of the project is intended to get students accustomed to topping up their printing account when their balance reaches zero.

• About Pay-for-Print
• Web Print – a printing solution for Sheridan visitors

Papercut Installation Guides for Non-Mobile Computing Students

• Installing Papercut (Mac OS X)
• Installing Papercut (Windows)

Symantec Endpoint Protection v. 11.0 is now available for download via AccessSheridan. Endpoint Protection features integrated antivirus, antispyware, firewall, intrusion prevention, device and application control. [read more]

In order to address the increasing concern for security and privacy on the Internet computing resources at Sheridan are being more closely protected these days. As such Information Technology has implemented a Virtual Private Network (VPN) to offer more secure access to the campus network. [read more]

Obtaining Access
The VPN service is a limited resource so access to the client is being determined on a case by case basis, and is only for the use of Sheridan staff. Staff should contact infosec@sheridanc.on.ca for more information on obtaining access to the software.

 

AccessSheridan

Installing Software from AccessSheridan
How to Uninstall Software
Configuring Internet Explorer Security Settings

Microsoft Software

Installing Office 2007

Each Sheridan user is assigned a network account and allocated 100 MB of disk space on a Sheridan server. These drives are backed up every night, so it's a good idea to store your most important files on your network drive (aka "G drive"). To connect to your network drive, follow the link to the appropriate instructions below:

• Instructions for Windows Users
• Instructions for Mac Users

Video Resources

How to Connect to (Map) a Network Drive

 

• Instructions for Windows Users
• Instructions for Mac Users

In order to access Sheridan's network all students*, staff** and visitors using laptops in wireless, open access and/or classroom environments must activate their laptops. Those that do not, will not be granted access to Sheridan's network resulting in no access to email, Internet (web browsing, MSN, software downloads, etc.) printing and other network related activities.

* laptop activation for students in mobile computing programs will also check that the laptop meets their program's hardware and software requirements

** All laptops issued to staff will meet the requirements but they will still have to be registered to access Sheridan's network.

Secure wireless network services are now available to Sheridan staff. Follow the links below to view set-up guides for your computing platform.

• Sheridan Secure Wireless Configuration for Windows 7 (staff access only)
• Sheridan Secure Wireless Configuration for Windows Vista (staff access only)
• Sheridan Secure Wireless Configuration for Windows XP (staff access only)
• Sheridan Secure Wireless Configuration for Mac OS X (staff access only)

 

Provisions will be made for allowing network access for guests (e.g. guest speakers and visitors) as outlined below:

• Manual Network Activation for Guests and Mobile Devices (iPhone, iTouch, Blackberry, Netbook, etc.)
  
  

Documentation for Cisco Desktop Phones

794x Model Phone

• User Guide (pdf doc)
• Online Tutorial

796x Model Phone

• User Guide (pdf doc)
• Online Tutorial

7971 Model Phone

• User Guide (pdf doc)
• Interactive 3D Model

7936 Model Phone

• User Guide (pdf doc)

Voice Mail Documentation

• Voice Mail Features Guide
• Full Unity Voice Mail Guide (pdf doc)
• Quick Reference Guide (pdf doc)
• Voice Mail at a Glance (pdf doc)
• Phone Menus and Shortcuts (pdf doc)

Cell Phones & PDAs

• How to Re-Register the NotifyLink Client (staff access only)
• Setting up client passwords on NotifyLink Server (staff access only)